Send Us a Message
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Our Reply Policy — What to Expect After You Contact Us
We respect your time. That is why we have a clear and committed reply policy so you always know when to expect a response.
📅 Working Hours
Monday to Friday: 9:00 AM to 7:00 PM
Saturday: 10:00 AM to 4:00 PM
Sunday: Closed
Messages received outside working hours will be replied to on the next working day — first thing in the morning.
🔴 Priority Cases — Faster Response
We treat the following cases as urgent and respond within 6 hours regardless of the day:
- Student or child safety concerns
- Fraudulent tutor or account reports
- Payment disputes or failed transactions
- App technical emergencies
If your issue is urgent, please write URGENT in the subject line of your email or message. This helps our team prioritize your case immediately.
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Stay updated with the latest tutor listings, student tips, teacher appreciation highlights, and platform news by following us on social media.
We Are More Than Just an App — We Are a Community
At GoTutify, every student, teacher, parent, and school matters to us. When you contact us, you are not just submitting a ticket — you are talking to a team that genuinely cares about education, about teachers, and about students getting the help they need.
We are building something meaningful together. Thank you for being part of it.